FAQs

Shipping

• Shipping is available in New Zealand only at this stage, please reach out if you are out of this area to discuss options. 
• Shipping will be calculated at checkout, please select rural shipping if your address is rural. 
• Orders will be sent Monday through Thursday, excluding public holidays
• Tracking information will be provided once order is shipped.

Returns & Exchanges

• Refunds are available on faulty products only, if you change your mind we cannot offer refunds. 
• If your product is faulty please email me initially, then return to us for a refund to be processed within 30 day of receipt of the item at our store
• Please choose carefully, we will not offer exchanges

Care for Kitchenware Products

• We recommend hand washing your items prior to first use, with a gentle dishsoap, warm water and a soft cloth. Dry with a tea towel straight away. 
• We do not recommend using the dishwasher for our items, especially those with any wood. 
• Rose Gold or Copper products can tarnish depending on what they are used for and the environment. This can be helped with a number of homemade remedies. 

eBooks

• eBooks are a digital PDF file that you receive via email after your purchase. This is for you to download to your devices to refer to when needed. 
• You may receive two different sized files, one is ideal for printing, one is a smaller size to save to your device. 
• You are welcome to print your eBook at your own cost, you may not share, copy or sell this eBook for friends or family - send them my way instead! 

Payment Options

• You may pay with Credit Card (Mastercard, Visa), Google Pay, Apple Pay or  Shop Pay